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   Why Infognana | Transcription Process us | Infrastructure | Man Power  | Quality Assurance

Why INFOGNANA

Infognana a is promoted by a team of talented professionals, the best hardware, software, and production infrastructure, and is committed to provide quality solutions in Medical Transcription to client's world over. The large and accurate combination of people, process, and technology ensures that the solutions we offer are of world-class quality, cost effective, and always executed on time.

We have been successful in integrating advancements in technology to transcription services. Our continual investment in technology and experienced manpower enables us to serve hospitals, clinics, group practices, and individual practices of various volumes. This has established us as a one-stop-shop for all Dictation/Transcription needs.

Our outlook towards client relationship, satisfaction, fair and ethical business practices that we follow induce our clients to rely on our medical transcription services and look for an everlasting business relationship.

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Transcription Process

A 3 - tier transcription process at INFOGNANA makes sure that each and every dictation taken up for transcription by the company is meticulously transcribed by trained MTs, proof-read by experienced editors, and finally checked by quality assurance personnel for its correctness, before it is returned to the customer. This process ensures that the company delivers the best possible accurate transcribed reports back to the customer on a consistent basis.

INFOGNANA understands that inferior quality documents and non-conformance to turn-around time wastes the customer's valuable time in addition to being a big element of annoyance to the client. The company takes every step within its control to reduce or eliminate this problem and meet its commitment for quality and turnaround, which in turn helps the customer's operation run more efficiently.

Transcription work outsourced to us are kept highly confidential. Our Transcriptionists, editors, and management staff are bound through a confidential non disclosure agreement.
INFOGNANA is committed to maintain the confidentiality of the medical reports.

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Infrastructure

The company is situated in a multi-storied building with space for expansion.

Medical Transcription operations of INFOGNANA is well supported by a team which is well-qualified in transcription, editing, computer maintenance, networking, communication, and power resources which provides the best operating environment. This ensures the company's commitment to the customer on turn-around time and quality, at all times.

Our world class infrastructure has the following facilities:

  • Reliable high-speed dedicated RF data link for communication purposes

  • Uninterrupted Power Supply

  • Backup power generator to meet power requirements in case of power failures.

  • Excellent ambience and well-designed interiors for employees in order to ensure comfort and safety

  • Extensive collection of books, CDs and reference materials

  • Branded Servers, PCs and backup storage devices

  • Excellent transcription training facilities with audio & visual aids.

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Man Power

The top management has over 50 man-years of experience in various aspects such as infrastructure, finance, training, and human resource management.

The production team consists of Medical Transcriptionists, editors, and quality assurance personnel. INFOGNANA taps the potential of brilliant graduates/post graduates only. The average experience of our MT's is 3 years.

The transcriptionists have to undergo a tough selection process and the recruited trainees have to undergo extensive training before they are considered fit for regular transcription work. Transcriptionists are trained to follow rigorous quality process and concentrate on quality and turn around time.

The unique Continuing Education Programs designed by a group of Medical College Professors and experienced editors ensure that the transcriptionists keep in touch with the latest developments in the medical field.
 
Our Transcriptionists are trained and qualified in all aspects of the human anatomy and they have the expertise to transcribe dictations from the following specialities :
 

Orthopedics

Psychiatry

Internal Medicine

Pulmonary

Cardiology

General Medicine

Plastic surgery

ENT

Pediatric Neurology

Radiology

Radiation Therapy

Oncology

Pediatrics

Neurology

Podiatry

Ophthalmology

Immunology

OB/GYN

GI/GU

Infectious disease

Physical medicine & rehab


INFOGNANA has experience in transcribing a variety of medical reports including:

 

Clinic Note

Discharge Summary

Chart Note

Progress Note

Operative Report

History & Physical

Consultation

Comp & Pen

E.R

Letter

 

 

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Quality Assurance

INFOGNANA has developed a strong quality assurance and delivery capabilities.

 Steps and Procedures of QA process :
 

  • Patient demographics are verified

  • Designated formats are followed

  • Visual proofreading, electronic spell checking and grammar checking are done

  • Inconsistencies, discrepancies, and inaccuracies, if any are recognized and appropriately revised, edited, clarified or flagged off.

  • Dictator's style is maintained

  • Deadlines are met

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