Virtual assistants, primarily in the customer and social spaces, are making a massive impact as individuals become dependent on them to execute repetitive tasks accurately and quickly. There are an estimated 1 billion virtual assistant users globally, and this figure is growing exponentially.
The recent epidemic of COVID-19 brought the world to a near standstill and left life around us so volatile. Schools are closed, major cities across the world have issued ‘locked-down’ orders to people, and businesses have been forced to consider the work-from-home concept or fear having to close their doors for good.
The coronavirus pandemic has collapsed many businesses globally as the lockdown rule was imposed. Both companies and customers have reduced their expenses and transport due to lockdown.
Imagine this! You hire a person after a 2 month-long search. You spend the first 2 months carefully training him. By the end of the third month, he has just learned all the ropes.
We know that for a business to win, it needs to be where it’s customers are. Today, roughly half the world’s population (3.2 billion out of 7 billion) is on social media and an average user spends 2 hours and 22 minutes of his day socializing online.
Market research is very important when you are trying to create a product or provide a service that is going to strike a chord with the users. When you are willing to even pay for what you’re offering, then knowing your audience is key. Now the best way to get to know your customer is by doing some market research.