Infognana Offshore IT Support can supplement your on-site team and ensure continual support services round the clock. With your dedicated support team, you get seamless continuity for your service desk and Backoffice infrastructure management. Sign up today and get 2 months free IT Support!
Dedicated Support Model
You dedicate offshore team can start with a single highly skilled engineer and you can expand your team cost-effectively based on demand and core business requirements. You offshore team can offer support services to include a full 24/7 model if required. With our highly skilled engineers, you can be rest assured that the quality of support offered will meet your expectations.
Minimum One Year Contract
Infognana offers one-year contracts for dedicated support. Our two months’ free offer means you only pay for 10 months. What’s more unlike our competitors, we also offer you a one-month notice period, should you not be happy with our service.
Your Offshore Team
- Your team will use the same RMM and Ticketing tools you currently use and this will ensure closer integration with your on-site members.
- VOIP calls, Email and Chat solutions will ensure that you have instant direct access to your offshore team
- White Label services assure your clients that they are working with a member of your organization
- Competitive pricing means that you can expand your team size at a fraction of the cost.
- Certified Engineers with excellent communications give you access to pool resources enabling you to take on new clients and projects
- 24/7 proactive support
- Unlimited offsite support
- Fixed monthly fee – No surprise fees and covers all devices and users based on agreed contracts
- Dedicated account management – provide a strategic plan for your IT infrastructure in line with your objectives and budget
- Bonus – Free Offshore Service Desk Manager provides complete staff management and ensures effective collaboration between on-site and off-site team members