Getting your outsourcing right!
Before delving on how to get your outsourcing right let us ponder on why you should outsource. Business process outsourcing is a tried and tested model that is a great strategy for succeeding, and has a host of benefits accruing to the offshore outsourcing company. It is simple logic which tells us that if someone else can do it a lot cheaper than us, they why not? The economic and cost benefits far outweigh whatever drawbacks you can encounter when you outsource to India or any other country.
It hasn’t been easy developing a foolproof outsourcing strategy, what with the recession, falling IT budgets and rising costs playing spoil sport until recently. However, with cloud computing services throwing up several new opportunities IT outsourcing is back on tracks again. However, what is the point in outsourcing unless the productivity gains from such an action does not show at least 4 to 5% increase in profits, and a substantial reduction in costs?
There have been instances where some companies managed to lower their IT costs by almost 10% but the price they paid was probably too much due to the problems they faced in miscommunication due to the vast differences in culture and language. Hence, it is important to be extra careful when choosing your outsourcing partner and settling for professional companies like Infognana solutions should be a step in the right direction.
Another important point to keep in mind is that you need to draw the line between the functions that you can outsource, and the ones that you definitely need to keep in-house. You certainly cannot foresee a situation where you will outsource all your work to a third party. Before you can hand over a process to a vendor locally or outsource to India, you need to think about important things like IT security, compliance and privacy issues. You can’t have your business process outsourcing partner having total control over all your affairs.
Some organizations are sorely tempted to outsource certain functions that are unstable, or simply because they don’t have the wherewithal to do it themselves. Both situations can only spell trouble, because an unstable should be fixed and stabilized at your end before you can think of outsourcing. Similarly outsourcing should be resorted to only with the sole purpose of cutting costs, which is one of the major benefits of outsourcing. You should never outsource because of lack of skilled workforce at your disposal, because you never know when a situation arises where you’ll need to do the job yourself.
While choosing a suitable outsourcing partner you need to keep in mind that you are actually creating a virtual office, which is actually an extension of your current office. Thus you not only save on capital expenditure (spending on infrastructure) but also have the power of great scalability where you can add hundreds of employees to your team within a matter of weeks. You can even clinch new deals and sign up new contracts anticipating such situations, provided your IT outsourcing partner is a stable company like Infognana solutions. What’s more is that you can focus on your core competencies and deploy your current resources on several mission-critical activities that you may have in the pipeline.
