Artificial Intelligence (AI) is a driving force across a variety of business activities, be it customer support, distribution, or marketing. Right from digital customer service to sales assistance, AI helps software development companies to fulfill their client requirements in multiple facets of the business throughout their journey.
The latest study has irrefutably proven that customers will pay more for the quality of their experience with you. If you do not give them the service they expect, consumers will leave you for your competitors.
Most customers expect their queries to be addressed within an hour. Let us assume that the business receives fifty such queries per minute, it is unlikely for a human to send quick answers to anyone, except, of course, if there was a medium that could deliver immediate gratification like Chatbots.
What are Chatbots?
A Chatbot is a software program that can communicate with humans via a live chat interface. The basic Chatbots search for keywords in a customer’s query to provide pre-packaged replies, while more sophisticated Chatbots with artificial intelligence ( AI) and machine learning ( ML) use natural language processing to provide responses and interactions to address queries. More specifically, Chatbots can boost response rates, strengthen customer service, simplify online transactions, and provide better interaction.
How Chatbots Increase the Quality of Service?
Seamless live online chat
One of the common complaints of a user is the inability to obtain a timely response.
Customers can interact with Chatbot in the same way as they engage in an online
conversation with live customer service personnel.
Round the Clock Customer Service
Your live chat support team needs to sleep — but your Chatbot doesn’t. Chatbots are available 24/7 to respond immediately no matter how mundane the messages are, thus optimizing the possibility of converting first-time users to committed customers.
Simple Scalability for a Smoother Journey
When handling your communication at peak hours, you will face difficulties such as introducing new support professionals, providing training, etc. Customer service Chatbots provide the scalability potential for a company to be successful and conquer all the obstacles of a smooth ride.
Minimized Cost More Profit
Using Chatbots throughout the business system is a quick route to saving more than 30% in customer service operations. Integrating Chatbots is a win-win scenario – lowering overall costs while ensuring customer satisfaction.
Represent your Brand value
Chatbots have the potential to express the tone, attitude, and personality of your brand. The versatility of Chatbots enables them to easily communicate with consumers on a variety of different levels while assisting in query resolution
Automated Support for Social Media
Social Networking bots indulge in seamless interactions with customers intending to assist them. They help build stronger customer relationships by offering tailored content predicting user reactions.
Bid Bye to IVR Frustrations
Some of the IVR discomforts faced by customers are calls redirected to the wrong teams, call disconnection, limited options available, etc. Customer support Chatbots is the perfect way for customers to get relieved from the annoying IVR system.
Gain input and information from the consumer
The collection of feedback is an integral part of every business. Chatbots will obtain feedback as a natural part of an ongoing discussion with a customer. Besides, the Chatbot can also customize the survey along the way, based on the user response saving their time as well.
To Sum Things Up
If you are a software development company, by including Chatbots in your customer service, you can have instantaneous feedback and eliminate the chances of a two-way human interference. Chatbots will also be an additional platform to meet even more customers, retain and engage the current customer base, and significantly boost the quality of your service. Infognana Solutions a software development company is engaged in delivering scalable, reliable software solutions. Contact us to transform your business through the latest software and web or mobile application and stay ahead of the curve.