No one would have ever imagined that the entire world would be pushed to such a state of curfew or quarantine that we are in today. The COVID-19 virus, commonly known as Coronavirus is a prime cause for physical, mental and financial stress that governments and individuals across the world face now.
It is also impacting the business community and investments over the world. And since the global business environment is interconnected, businesses in most countries are facing a significant loss of revenue. As the virus spreads more extensively across the world, the global economy will surely head for a slowdown.
All industries including call centers, IT firms, and others have started work-from-home solutions. But such remote working solutions bring with them a new set of challenges. Many companies have stated that they were not ready for a work-from-home setup and have faced issues with limited data availability and maintaining the confidentiality of sensitive client information
Pandemic threat management ideas
Handling the pandemic risk skillfully is crucial to survival in these challenging times. ‘Business Continuity’ is the buzz phrase that is widely talked about during this lockdown. Have you made plans for continuing your business without any hindrance? IT outsourcing is one of the ways that could help your business sail past this storm.
Relying on Outsourcing agents
Many organizations today have stretched their hands to connect with outsourcing companies. Outsourced services could be a good solution for service-oriented companies as competent outsourcing service providers can easily take over everyday operational tasks and perform them from remote locations efficiently.
Benefits of Outsourcing during the pandemic
Lowers the pressure on your employees
In a pandemic situation, it is likely that you face high employee absenteeism. This can add a strain to your business operations and lead to delayed deliveries and errors that result in customer dissatisfaction. Outsourcing part of your work to a professional outsourcing agency will help reduce the burden on your employees.
Makes up for lack of remote infrastructure
Since such a widespread lockdown is not something businesses generally anticipate, many businesses do not have the infrastructure for remote working in place. So now that they have switched to work-from-home modes, employees face bandwidth issues when the traffic is high. Outsourcing some of the processes can ease network congestion and optimize the utilization of resources.
Now as we are on the brink of an economic crisis, it is important that businesses aim for maximum cost- efficiency. Studies show that outsourcing IT jobs to highly skilled workers offshore can result in cost-savings of up to 60 %. Outsourcing also eliminates the need to invest in remote infrastructure and helps you continue running your business without adding to your financial stress.
Helps maintains or enhance the level of service
With the lockdown limiting the resources available to your employees to provide quick responses to customers, your customer service reputation is at stake. Engaging a skilled outsourced team to take care of your customer service responsibilities will ensure that your customers get the same or maybe even a higher level of service even during this pandemic.
Pandemics are serious threats for companies with global operations. This would be the right time to develop an outsourcing connection and plan different strategies to implement in different regions of the world.
If you are looking for a dependable outsourcing partner who will support you through this challenging time with competent and cost-efficient services, then Infognana Solutions, a global IT and Business Process Outsourcing with over two decades of experience across diverse domains like software development, Virtual assistance, Desktop publishing, and Document management could be the right choice. Reach out to us today and bolster your business’s capacity to weather crises and emerge stronger.