Virtual assistants, primarily in the customer and social spaces, are making a massive impact as individuals become dependent on them to execute repetitive tasks accurately and quickly. There are an estimated 1 billion virtual assistant users globally, and this figure is growing exponentially.
As the virtual assistant customer base expands and innovative abilities enter the market, possibilities for new usage scenarios across businesses continue to reveal themselves.
Who are Virtual Assistants & What They Do?
The best example to cite the usage of virtual assistants is to ask Siri a query or Alexa to play music. Virtual Assistants are digital assistants that perform human tasks based on speech or handwritten orders. They can function on any Internet-connected device, including smartphones, desktop computers, or speakers at home.
These effective communication skills allow the performance of tedious work or administrative work by virtual assistants. These programs can range from switching off lights to answering calls or even uploading to social media pages in a customer’s private life. Smart assistants can reserve office space in the workplace, write notes, and help in scheduling sessions. The influence of these automated voice assistants is now being harnessed by sectors like finance, healthcare, and retail. Below are a few particular examples of what could be achieved by virtual assistant services:
Customers Organized Perfectly:
Commercial real estate businesses build personal voice assistants to optimize coordination and develop smooth interfaces for employees. An interactive Virtual assistant helps employees identify and reserve vacant desks, establish coworker meetings, and submit tickets for help desks.
Automating routine tasks:
Virtual assistants are being used by accounting and finance divisions in all fields to seamlessly generate monthly reports that illustrate important developments.
Undertake manual tasks:
The Alexa for Hospitality Initiative from Amazon provides hotels with the famous voice assistant to perform manual tasks for visitors, such as changing room temperatures or coordinating housekeeping services.
Data storage and processing:
In healthcare, physicians use voice assistants for different administrative data tasks, like recording patient information, scheduling extra tests and prescriptions, or establishing new appointments.
Knowledge of research:
Virtual assistants try to establish answers for users on simple questions and direct them to the right options without having to raise a finger or ask multiple search engines.
Virtual Assistant Services for all businesses
Virtual Assistant services enable most organizations to adapt to the COVID-19 pandemic scenario in all sectors. This entails unemployment and insurance agencies which have to take in a massive surge in citizens’ inquiries. Healthcare providers, also, experience strain to offer assistance and help to individuals. Organizations are dealing with rises in service requests that they are unlikely to ever see before, from banks to large supermarkets and airline companies to pharmacies.
Infognana Solutions’ virtual assistant services are proving their value to a broad range of businesses. By helping consumers get the basic data they require quickly and also by allocating adequate staff to work with more complicated situations, Want to know how our Virtual Assistant services can be an integral part of the frontline response squad of your business? Contact us now!