Privacy Policy

Infognana Solutions (“Infognana,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.infognana.com/ (the “Website”) or use our products, services, and solutions.

This policy is designed to align with U.S. privacy expectations and applicable laws, including the California Consumer Privacy Act (CCPA/CPRA), where applicable, along with applicable international data protection regulations.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our Website
  • Business customers, partners, and prospects
  • Users interacting with our software, automation, and business process services
  • Individuals who communicate with us through forms, email, phone, or other channels

This policy does not apply to information processed on behalf of customers under separate agreements such as Data Processing Agreements (DPA), Master Service Agreements (MSA), or Statements of Work (SOW).

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Business email address
  • Phone number
  • Company name and job title
  • Messages, inquiries, demo requests, or support requests
  • Billing or contractual information where applicable
  • Any information submitted through forms, email communications, or meetings

2.2 Information Collected Automatically

When you access our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Website usage data, pages visited, and session duration
  • Referring URLs and navigation paths
  • Cookies and similar tracking technologies

2.3 Customer Data

When providing services such as intelligent automation, healthcare RCM support, document digitization, software development, localization, or workflow management services, Infognana may process information on behalf of customers. In such cases:

  • Infognana acts as a service provider or data processor
  • Customers remain the data controller or business owner
  • Data processing is governed by contractual agreements and security controls

3. How We Use Your Information

We use collected information for the following purposes:

  • To operate, manage, and improve our Website and Services
  • To respond to inquiries, demo requests, and customer support needs
  • To deliver and maintain our products, solutions, and professional services
  • To communicate updates, newsletters, marketing materials, or service notifications
  • To analyze trends, performance, and user experience
  • To maintain security, prevent fraud, and enforce our agreements
  • To comply with legal, regulatory, and contractual obligations

We do not sell personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure Website functionality and performance
  • Understand Website traffic and usage behavior
  • Improve navigation, content relevance, and user experience
  • Support analytics and marketing activities

You may manage cookie preferences through your browser settings. Disabling cookies may impact Website functionality.

5. How We Share Information

We may share information only in the following circumstances:

Service Providers

With trusted vendors and third parties that assist with hosting, analytics, communications, security, IT support, or operational services.

Legal Compliance

When required by law, regulation, legal process, subpoena, or governmental request.

Business Transactions

In connection with a merger, acquisition, restructuring, financing, or sale of assets.

Protection of Rights

To protect the rights, security, property, or safety of Infognana, our users, customers, or others. All service providers are contractually obligated to safeguard personal information.

6. Data Security

Infognana implements industry-standard administrative, technical, and physical safeguards, including:

  • Encryption of data in transit and at rest
  • Secure cloud and enterprise infrastructure
  • Role-based access controls and authentication mechanisms
  • Continuous monitoring, audit logging, and system security practices
  • Internal security policies and employee access controls

Despite these safeguards, no method of transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Meet contractual and operational obligations
  • Comply with legal, accounting, and regulatory requirements

Information processed on behalf of customers is retained according to customer agreements and applicable laws.

8. Your U.S. Privacy Rights

Depending on your jurisdiction and applicable laws, you may have rights to:

  • Know what personal information we collect and use
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Object to or restrict certain processing activities
  • Opt out of marketing communications
  • Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us using the information provided below.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

10. Children’s Privacy

Infognana does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information, please contact us so appropriate action can be taken.

11. International Data Transfers

Infognana operates globally, and information may be processed in countries where we or our service providers operate, including the United States and India. We apply appropriate safeguards and contractual protections for international data transfers where required.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Changes will become effective upon posting the updated policy on our Website. Continued use of the Website or Services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, you may contact:

Infognana Solutions

Infognana is an AI solutions and digital services company with 25+ years of expertise in empowering enterprises through intelligent platforms, scalable digital solutions, and innovation-driven growth.

SOC 2
Compliant
HIPAA
Compliant
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Certified
GDPR
Compliant

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